Refund & Cancellation Policy
Last updated: [DATE]
This policy applies to paid listing fees and corporate membership packages ("Starter", "Corporate", "Exporter Premium") purchased on TurkiyeListings.com, operated by internetekoy Bilgi Teknolojileri Ltd. Şti.
1. Nature of the Service
Listing fees and membership packages grant access to a digital service — publication of one or more listings on the Platform for the stated duration (e.g., 365 days). Because this service begins immediately upon payment (your listing or membership becomes active), standard withdrawal rights that apply to physical goods do not apply in the same way to this type of digital, immediately-rendered service, consistent with applicable Turkish consumer/distance-selling regulations for services that have been fully or partly performed at the consumer's request.
2. Cancellation Before Activation
If you cancel your order before your listing is published or your membership is activated, you are entitled to a full refund, minus any payment processing fees already incurred, where applicable.
3. Cancellation After Activation
Once a listing has been published or a membership package has been activated:
- Fees already paid for the active listing period are non-refundable, except as required by applicable law or at our discretion in cases of demonstrated technical failure on our part that prevented reasonable use of the service.
- You may deactivate your listing or choose not to renew your membership at any time; deactivation does not entitle you to a refund for the remaining active period.
4. Listing Removal by TurkiyeListings
If TurkiyeListings removes a listing for violating our Terms of Use (for example, prohibited, misleading, or unlawful content), no refund will be issued for the remaining listing period.
5. Technical Issues
If a paid listing fails to publish or a membership fails to activate due to a verified technical error on our platform, please contact us within 7 days of the payment date. We will investigate and, where the error is confirmed to be on our side, either resolve the issue or issue a full or partial refund at our discretion.
6. Duplicate or Erroneous Payments
If you believe you were charged in error or more than once for the same service, contact us immediately with your payment reference. Verified duplicate or erroneous charges will be refunded in full.
7. How to Request a Refund
Refund requests must be submitted in writing to the contact details below, including your account email, order/payment reference, and reason for the request. We aim to respond within 5–7 business days.
8. Payment Method
Approved refunds will be issued to the original payment method used at checkout, via our payment processor (iyzico), within the timeframe required by the payment processor's own refund procedures.
9. Contact
internetekoy Bilgi Teknolojileri Ltd. Şti.
Afyonkarahisar, Türkiye
Phone: +90 532 326 03 80
Email: [info@turkiyelistings.com]
